277be Privacy Policy

This Privacy Policy ("Policy") describes in detail how we collect, process, store, and protect your personal information when you create and manage an account on the 277be platform and use our services. This policy should be read together with our Terms and Conditions and Responsible Gaming policy.

By continuing to use our platform, you are considered to have accepted all the terms of this Privacy Policy. If you have any questions or concerns, please contact us by email at: [email protected]

Section 1

What Information We Collect

We collect various types of information to ensure a safe, fair, and quality experience on the 277be platform. A detailed description of this information is provided below.

1.1 Personal Identity Information

During account registration we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may register)
• Email address
• Mobile number (for bKash, Nagad, or Rocket verification)
• National ID card or passport number (during KYC verification)

1.2 Financial Information

We collect the following financial information for transaction processing and fraud prevention:

• Deposit and withdrawal history
• Payment method details (bKash number, Nagad number, Rocket number, or bank account details)
• Transaction date, amount, and reference number
• Bonus and promotional balance history

1.3 Technical and Usage Information

Our system automatically collects the following information:

• IP address and device type
• Browser type and version
• Operating system
• Session duration and page visit history
• Game play history and preferred game types
• Login time and logout time

Section 2

Purpose of Data Use

277be uses the information collected about you only for the following legitimate purposes:

2.1 Service Provision and Operations

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions
• Providing bonuses, cashback, and VIP benefits
• Storing game play history and balance
• Resolving your issues through customer support

2.2 Security and Compliance

• Preventing fraud and money laundering
• Taking action against the creation of multiple accounts
• Age verification (confirming 21+)
• Completing the KYC (Know Your Customer) process
• Conducting internal security audits

2.3 Service Improvement

• Analyzing and improving the user experience
• Researching the development of new games and features
• Identifying and resolving technical errors on the platform

2.4 Communication and Notifications

With your consent, we may contact you by email or through the platform about the following:

• Information on new bonuses and promotions
• Important account-related notifications
• Security alerts
• Service update and change notices

Section 3

Data Storage and Security

To protect your information on the 277be platform, we follow internationally recognized security standards.

3.1 Encryption Technology

SSL (Secure Sockets Layer) encryption is used across our entire platform. As a result, all information sent from your browser to our servers is transferred in an encrypted state and cannot be read by third parties. Stored sensitive data is kept secure through AES-256 encryption.

3.2 Access Control

Only authorized personnel may access your personal information. In accordance with our internal policy:

• A different access level is defined for each employee based on their role
• Logs of all data access are recorded
• Regular security checks and audits are conducted
• Two-Factor Authentication is mandatory for all administrative access

3.3 Server Security

Our servers are housed in secure data centers and protected by regular security updates. Firewalls, intrusion detection systems, and DDoS protection measures are active. Regular backups are taken to prevent data loss in the event of any technical failure.

Section 4

Data Sharing Policy

277be does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

The assistance of certain trusted third-party organizations is required to operate our services:

• Payment processing companies (bKash, Nagad, Rocket, and banks) — only the information necessary to complete transactions
• Game software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others) — information necessary for managing game sessions
• Technology service providers — for platform maintenance

All these partners are contractually bound to comply with our privacy standards and may not use your information for their own purposes.

4.2 Legal Obligations

In the following circumstances, we may be legally required to provide information to authorities:

• Upon receipt of a court order or legal summons
• Upon receipt of a valid request for a government investigation
• To comply with Anti-Money Laundering (AML) regulations
• To assist in the investigation of fraud allegations

In such cases, we will provide only the minimum information legally required and will make every effort to notify you in advance where possible.

4.3 Business Transfer

In the event of a merger or acquisition of 277be, your information may be transferred to the new operator. If such a change occurs, we will notify you in advance by email and your consent will be obtained under the new policy.

Section 5

Cookies and Tracking Technologies

The 277be platform uses cookies and similar technologies to improve your browsing experience and maintain service quality.

5.1 What Cookies Are and Why They Are Used

Cookies are small data files stored in your browser. We use cookies for the following purposes:

• Essential cookies: Maintaining login sessions, managing security tokens, and ensuring the core functionality of the platform
• Functional cookies: Remembering your language preferences, game settings, and user preferences
• Analytics cookies: Collecting platform usage statistics to improve the service (without personally identifiable information)
• Security cookies: Detecting fraud and identifying unusual login activity

5.2 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may disrupt some important platform functions, such as maintaining login sessions. You can still enjoy the full service even if you disable analytics and marketing cookies.

5.3 Local Storage and Session Data

In addition to cookies, we use the browser's local storage to store game session information, favorite game lists, and temporary cache data. This information remains only on your device and is not sent to our servers.

Section 6

Your Rights Regarding Your Information

You have several important rights regarding your personal information. These are described in detail below:

6.1 Right to Access Information

You can request a copy of the information we hold about you at any time. We are required to respond to this request within 30 business days.

6.2 Right to Correct Information

If there is any incorrect or incomplete information in your account, you can request that it be corrected. Most information can be updated directly from the Account Settings page; for complex changes, contact us directly.

6.3 Right to Delete Information

In certain circumstances, you can request that your personal information be deleted. However, we are legally required to retain some information in the following cases:

• Records of financial transactions (for the period required by legal obligation)
• Information required for fraud prevention
• Information related to ongoing disputes or investigations

6.4 Right to Data Portability

You can request a machine-readable copy of your information (in CSV or JSON format). This format will include your game history, transaction records, and account information.

6.5 Right to Object to Processing

You can opt out of marketing communications at any time and object to the processing of your information for specific purposes.

Section 7

Protection of Minors

277be is for individuals aged 21 and above only. We take the highest level of care to protect the privacy of minors.

Age is verified at the time of account registration. If a user creates an account with false information and this is later discovered, their account will be immediately closed and the related information will be deleted. Under no circumstances will we retain the personal information of anyone we discover to be under 18 years of age.

If you believe a minor has opened an account on our platform, please notify us immediately at [email protected].

Section 8

Data Retention Period

We retain your information only for as long as necessary. The retention periods for different types of information are listed below:

• Active account information: For the entire duration the account is active and for a defined period after it is closed
• Financial transaction records: Retained in compliance with legal obligations
• KYC documents: For the appropriate period after verification is completed
• Customer service communications: For an adequate period after the communication
• Marketing information: Until you withdraw your consent

Once the retention period has ended, we securely delete your information or anonymize it in a way that makes it impossible to identify you in any way.

Section 9

Privacy Policy Changes

We may update this privacy policy from time to time. If any significant changes are made:

• We will publish a new "Last Updated" date on this page
• A summary of the changes will be sent to your registered email
• For significant changes, your consent will be obtained again
• You will be notified at least 14 days before the changes take effect

Continued use of the platform after the changes will be taken as your acceptance of the new policy. If you do not agree with the updated policy, you may request that your account be closed.

Previous versions of this policy are kept in our archive and are available upon request.

Section 10

Contact Us

For any questions, complaints, or information-related requests regarding this privacy policy, contact us in the following ways:

• Email: [email protected]
• Live Chat: 24/7 direct support in Bengali is available
• Response time: Usually within 2 business days for email; instant on live chat

If you need to contact our Data Protection Officer directly, use the same email address and mention "Data Protection Request" in the subject line.